Receptionist I

Receptionist I

Department: Administration
Reports To: Director of Operations & Administration

FLSA Status: Non-Exempt
Employment Type: Full-Time
Receptionist I - $20.00 to $21.00 per hour, DOE

Organization Overview

Fairbanks Rescue Mission is a Christ-centered, faith-based nonprofit organization dedicated to demonstrating the love of Jesus Christ by providing shelter, hope, and transformational services to individuals and families experiencing homelessness. For over 75 years, we have served Interior Alaska by operating the region's only year-round emergency shelter while providing meals, case management, residential recovery support, and pathways toward stability. Guided by our values of compassion, dignity, stewardship, and servant leadership, we serve all people with respect while operating in compliance with applicable federal, state, and local laws and regulations.

Position Summary

The Receptionist serves as the first point of contact for guests, visitors, volunteers, donors, community partners, and callers to the Fairbanks Rescue Mission. This position is responsible for creating a welcoming, respectful, and professional environment while supporting the Mission's commitment to serving individuals experiencing homelessness with compassion, dignity, and Christ-like hospitality. The Receptionist performs a variety of administrative and clerical duties to ensure the efficient operation of the front office and supports communication throughout the organization.

Essential Duties and Responsibilities

• Greet all guests, visitors, volunteers, donors, and community partners in a courteous, professional, and compassionate manner.
• Answer and direct incoming telephone calls, providing accurate information or routing calls to the appropriate department.
• Monitor the front reception area and maintain a safe, organized, and welcoming environment.
• Receive and distribute mail, packages, and deliveries.
• Assist guests with general inquiries regarding Mission services, directing them to the appropriate staff member or program.
• Schedule appointments and maintain calendars as assigned.
• Perform data entry, filing, scanning, copying, and document management.
• Maintain accurate records and administrative files.
• Prepare correspondence, reports, forms, and other documents as requested.
• Order, receive, and maintain office supply inventory.
• Assist with volunteer sign-in, visitor registration, and general office coordination.
• Maintain confidentiality of guest, donor, employee, and organizational information.
• Support fundraising events, community outreach activities, and administrative projects as assigned.
• Assist with maintaining the appearance and organization of the reception and administrative areas.
• Work cooperatively with all departments to ensure efficient communication and operations.
• Perform other duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of one year of customer service, receptionist, or administrative experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general office equipment.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management skills.
• Ability to remain calm, professional, and compassionate when interacting with individuals experiencing crisis or homelessness.
• Ability to maintain confidentiality and exercise sound judgment.
• Reliable attendance and punctuality.

Preferred

• Experience working in a nonprofit, social services, ministry, healthcare, or human services environment.
• Knowledge of local community resources and social service agencies.
• Experience using office management or donor management software.

Knowledge, Skills, and Abilities

• Exceptional customer service and interpersonal skills.
• Ability to communicate respectfully with individuals from diverse backgrounds.
• Ability to de-escalate difficult situations using professionalism and empathy.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work independently while contributing positively to a team.
• Commitment to treating every individual with dignity, respect, and compassion.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift and carry up to 25 pounds occasionally.
• Frequent use of computers, telephones, printers, and other office equipment.
• Ability to communicate effectively in person and by telephone.

Work Environment

This position works primarily in an active shelter and administrative office environment. Daily interaction with guests experiencing homelessness, volunteers, donors, community partners, employees, and the general public should be expected. The position requires flexibility, professionalism, and the ability to respond appropriately to changing situations while maintaining a welcoming atmosphere.

Mission Commitment

Fairbanks Rescue Mission is a Christ-centered ministry. Employees are expected to support and uphold the Mission's Christian values and purpose while serving individuals experiencing homelessness with compassion, dignity, integrity, and respect. Staff represent the Mission professionally and demonstrate servant leadership in all interactions.

Equal Employment Opportunity

Fairbanks Rescue Mission provides equal employment opportunities consistent with applicable federal and state law. As a faith-based religious organization, Fairbanks Rescue Mission reserves the right to employ individuals whose beliefs and conduct align with the organization's sincerely held religious beliefs and mission, as permitted by law.

Benefits

• Competitive salary based on qualifications and experience
• Paid holidays
• Paid Time Off (PTO)
• Vision and dental insurance
• Professional development opportunities

How to Apply

Interested candidates should submit a resume and cover letter to or mail or deliver application materials to:

Fairbanks Rescue Mission
Attn: Crystal Short, HR Director
th Avenue
Fairbanks, AK 99701

Applications will be accepted until the position is filled.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Fairbanks Rescue Mission reserves the right to modify, assign, or remove duties and responsibilities as organizational needs change. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.