Job DescriptionJob Description
Aston Veterinary Hospital seeks customer service focused individual to join their growing reception team!
The primary job for a receptionist is to exceed our client's expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a "people person" who enjoys working with diverse clients and is caring, friendly, and efficient.
The receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. Receptionists answer the phones, differentiate between routine and emergency cases, schedule boarding/grooming appointments, greet clients, admit and check out clients, process payments and manage financial information, and communicate between clients and other staff.
Receptionist's must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.
Receptionists should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The receptionist must know and understand our services and recommendations and be able to clearly communicate these to our clients.
Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the receptionist who is responsible for creating a good first and last impression on our clients. The importance of this role can not be over emphasized.
Job Responsibilities
Provide compassionate care to all patients
Greet clients and pets by name
Answer phones promptly and professionally using a multi-line phone system
Receive and transmit faxes
Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
Check medical and computer records for accurate client addresses, phone numbers and e-mails.
Answer clients' questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital's financial policies with clients
Prepare health certificates and/or proof of vaccination as requested by the client
Maintain a clean, neat reception area and front desk
Explain invoices to show value for the care provided, stating all services and products before the total
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
Know fees for routine services
Retrieve, update and file patient medical records
Clean up after pets' accidents in the reception area, exam rooms and exterior sidewalks
Recognize emergency situations, enlisting the aid of doctors and technicians
Maintain food and supply storage
Communicate with clients in person and on the phone
Attend monthly mandatory staff meetings
Attend mandatory continuing education seminars
Educational Requirements & Skills Needed
Educational Requirements: High school diploma or equivalent, some college preferred
Minimum age requirement of 18 years old
Skills Needed:
Ability to read and comprehend instructions
Effective communication with clients in person and by phone
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to work with computer-based veterinary software
Exceptional customer service skills
Ability to work in a fast-paced environment
Benefits & Perks
- Competitive hourly pay plus bonue opportunities
- Medical, dental and vision insurance
- Mental health and wellness resources availablen 24/7
- Paid time time off, paid holidays, and parental leave
- Annual scrub allowance
- 401(k) with employercontribution
- Employee pet discounts and much more!
