Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift
SUMMARY: Sell retail items, including alcohol and tobacco, to guests. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Assist guests with questions and purchases, while using proper cash-handling, credit card, Passport Club Points and Island Comps procedures
- Account for the overall accuracy of sales paperwork, including deposits, variances, and inventory system errors
- Order, receive, organize and manage merchandise and complete inventories
- Rotate stock to ensure product quality and freshness
- Communicate with warehouse staff and vendors regarding shipments
- Complete sales according to tobacco and alcohol policies
- Open and/or close retail store as applicable following department security and key standards
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required:
- Previous cash register experience
- Previous customer service experience
Preferred:
- High School Diploma/GED or equivalent experience
Skills Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
- Above average math skills
Abilities Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to serve both internal and external customers
- Ability to speak in a clear, concise and pleasant voice
- Ability to complete multiple tasks in a professional manner
- Ability to enthusiastically and professionally sell / upsell gift shop items and property amenities.
REQUIRED TRAINING- Treasure Island guest service training
- Point-of-sales cash register training
- TIPS training and certification
- Any position-related training as determined by department manager
PHYSICAL DEMANDS - Must be able to walk and / or stand and for periods of up to 8 hours
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist occasionally
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 25 pounds routinely
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT- Work is performed primarily in the retail and smoke shops including flashing lights, frequent loud noises and cigarette smoke
- Must be able to work in cramped, tight quarters
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
