Overview In this role you will own the end-to-end solution design and delivery for large, long-term client engagements within State Street Alpha. You will coordinate across products, technology, and functions while maintaining strong client relationships and aligning with Alpha standards and roadmap priorities. You will translate client needs into BRDs and short-term designs, guiding decisions with urgency and clarity. You will navigate a complex matrix organization to remove blockers and ensure timely delivery, while upholding regulatory and policy requirements. You will help evolve Alpha CSM capabilities in a fast-growing environment, delivering scalable, enterprise solutions for clients at scale.
Compensation / Benefits- 401K with company match
- insurance: medical, dental, vision, life, disability
- paid time off: vacation and sick leave
- paid volunteer days
- Employee Assistance Program
- incentive compensation eligibility
Responsibilities- Lead end-to-end solution design for large client engagements aligned to State Street architecture
- Manage senior client relationships and communications throughout design and delivery
- Navigate internal organization to remove blockers and align stakeholders for timely execution
- Gather and assess client requirements against current capabilities and Alpha roadmap
- Translate requirements into BRDs and short-term solution designs bridging current and future state
- Drive urgent, well-informed solution decisions without waiting for perfect information
- Influence delivery decisions through Alpha governance and forums
- Coordinate delivery across functions to ensure integrated builds across implementation phases
- Design interim/interface solutions minimizing rework and architectural drift
- Ensure solutions align with Alpha product principles, standards, and scalability for OCIO clients like Mercer
- Apply emotional intelligence to manage escalations and maintain momentum
- Identify opportunities to improve efficiency, productivity, and reuse across people, process, and technology
- Apply change, risk, and resource management to protect timelines and outcomes
- Ensure compliance with legal, regulatory, and internal policies
- Provide transparent delivery progress reporting to senior management
Key requirements- Deep understanding of enterprise platforms and large-scale implementation delivery
- Strong client relationship management and credibility-building abilities
- High emotional intelligence and resilience in high-visibility situations
- Excellent communication and presentation skills for clear narratives
- Ownership mindset with accountability and bias toward action
- Experience managing large, multi-year programs and implementations
- Proficiency in Excel and PowerPoint
- Experience with Agile delivery, systems thinking, and/or professional services environments
- Familiarity with Jira and/or Clarity is a plus
- Willingness to travel as required
- emotional intelligence
- stakeholder management
- clear communication
- Agile delivery
- systems thinking
- Jira
