Overview As Data Center Service Manager at Carrier, you lead a data-center-facing team within a global HVAC leader, driving reliable startup, commissioning, and warranty support for industrial cooling systems. You strengthen customer relationships, coordinate with field teams and the Integrated Project Management Team, and foster a safety-focused, high-performance culture. This role blends technical oversight with people leadership at our Monroe, LA site, offering meaningful impact on uptime and customer confidence. You will shape service delivery in a fast-paced, customer-centric environment.
Compensation / Benefits- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Paid time off and leave: vacation, sick days, personal leave, holidays, parental leave, bereavement
- Disability insurance: short-term and long-term
- Life Insurance and AD&D
- Tax-advantaged accounts: HSA, HSA/CSD, DCA
Responsibilities- Represent the Carrier brand to customers and lead as the primary point of contact
- Oversee hiring and onboarding of local Data Center technicians, including safety training and provisioning
- Serve as union liaison to maintain positive labor relations
- Conduct site safety inspections and quarterly safety meetings to reinforce safety culture
- Collaborate with the master scheduler to align staffing with local needs
- Manage tools, PPE, vehicles, and uniforms provisioning for field teams
- Oversee fleet management and vehicle maintenance
- Approve daily timesheets and travel requests for technicians
- Lead operations support for field teams and financial performance tracking
- Coordinate and resolve team issues; optimize manpower, time, equipment, and energy usage
- Escalate critical issues impacting business; manage team objectives and quality of work
- Respond to customer complaints with investigations and improvement plans
Key requirements- High School Diploma/GED
- 5+ years in commercial HVAC and/or mechanical service operations or related field service roles
- 3+ years managing and/or training field service teams including union technicians
- focus on performance and efficiency
- Excellent organizational, communication, and problem-solving skills
- Team leadership and staff development
- Customer-focused relationship management
- Startup and commissioning of industrial HVAC systems
- Understanding of data center reliability standards
- Cost forecasting, margin attainment, and change order management
