Overview In this role you will manage Liberty Mutual's most complex property losses, guiding policyholders through coverage, repair planning, and recovery. You operate with high independence, inspecting sites and coordinating a network of vendors to move claims forward. You'll handle large, high-exposure cases, mentor teammates, and contribute to catastrophe response when needed. This is a hands-on, impact-driven position for professionals who thrive on solving difficult losses and restoring homes.
Compensation / Benefits- comprehensive benefits
- workplace flexibility
- professional development opportunities
- employee resource groups
- inclusive culture
- competitive salary range
Responsibilities- Investigate high-severity property losses, determine coverage, and adjust all aspects of the claim for the dwelling and structures
- Manage a portfolio of complex, high-exposure claims with minimal supervision
- Inspect loss sites in person, write appraisals for repairs, and issue payments where appropriate
- Independently scope large losses and partner with Liberty's contractor network throughout appraisal
- Certify and re-inspect Liberty-referred contractors as needed
- Guide policyholders through coverage, itemize damages, and coordinate emergency repairs and living arrangements
- Coordinate vendors, contractors, emergency crews, cleaning services, and replacement providers to maintain recovery flow
- Identify suspicious losses and support SIU referrals and investigations
- Participate in catastrophe duty when required, including CAT operations and high-profile case troubleshooting
- Mentor property team members as a technical resource and cover for claims team manager when needed
Key requirements- Advanced knowledge of claims handling procedures
- Working knowledge of homeownership policy coverages
- Proven ability to handle the highest complexity and exposure in claims
- Prior contracting experience preferred
- Effective negotiation skills
- Ability to manage workload independently with good judgment
- Proven exceptional customer service
- Strong written and verbal communication and interpersonal skills
- Proficient computer skills and ability to work with multi-faceted systems
- Completion of advanced property training
- Bachelor's Degree or equivalent experience and at least 7 years of related experience
- Ability to obtain necessary licensing
- Strong communication and interpersonal skills
- Independent and judgment-led decision making
- Customer-focused service mindset
- Claims handling procedures
- Knowledge of homeowner policy coverages
- Contracting/vendor management experience
