Overview As Lead Associate, Footwear, you drive footwear sales and deliver an exceptional athlete experience. You lead by example on store floor, coach teammates, and translate product knowledge into service that showcases the Under Armour brand. You work alongside a cross-functional team to hit performance goals and maintain a dynamic shopping environment. This role offers the chance to influence customer satisfaction and sales through product expertise and support for store operations.
Compensation / Benefits- Generous employee discount
- Opportunities for professional development and advancement
- High-energy team environment
- Contests with exclusive prizes
- Opportunities for regular part-time and full-time roles
- Priority consideration to return for future seasonal hiring periods
Responsibilities- Provide exceptional customer service focused on footwear needs
- Deliver a unique athlete experience aligned with Under Armour values
- Coach teammates on footwear products and best-selling practices
- Handle omni-channel requests following company policies
- Promote core and seasonal footwear through selling processes
- Assist athletes per UA service model, communicating brand values and identifying sales opportunities
- Provide feedback on store operations to leadership
- Assist with store operations (cash desk, ticketing, merchandising, stock replenishment)
- Collaborate with teammates to achieve store goals
- Act on feedback from leadership to grow as a teammate
- Perform other tasks as assigned by management
Key requirements- At least 18 years old
- 1-year retail experience
- Flexible schedule including evenings, weekends, holidays
- Local language fluency; basic English is a plus
- Strong communication skills
- Basic numeracy and literacy, listening and communication skills
- Ability to establish interpersonal relationships
- Demonstrate critical thinking to solve routine problems
- Able to stand, lift, walk, bend and lift up to 25 lbs / 12 kgs
- Comfortable with or willing to learn technology (computers, hand-held and mobile devices)
- strong communication
- customer focus
- team coaching
- technology proficiency (computers, handheld/mobile devices)
- cash desk operations
- merchandising systems (implied)
