Overview In this role you will drive the Validation Services strategy within the Trust & Safety organization, turning opportunities into measurable revenue. You will partner with Sales, Onboarding, Legal, KYC, and Product teams to move opportunities from referrals to signed mandates and onboarding. You'll lead market discovery, tailor pitches, and manage the product development lifecycle for new requirements. You'll work with cross-functional teams to scale commercial GTM use-cases across channels, delivering value to clients while maintaining risk controls and operational discipline. This is an impact-focused position at a leading financial services firm that values collaboration, governance, and a)
Compensation / Benefits- comprehensive health care coverage
- retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
Responsibilities- Develop and communicate a product strategy and vision aligned with client needs, commercial priorities, and scalability goals.
- Grow and manage the commercial pipeline by identifying and qualifying growth opportunities across target segments to secure client mandates.
- Respond to inbound and partner referrals within SLAs and convert qualified referrals into active opportunities.
- Lead discovery and market research to validate client problems and inform roadmap and commercialization priorities.
- Lead client pitches and solution positioning with tailored value propositions to client objectives and risk posture.
- Elicit and develop requirements to advance product development and follow through the lifecycle of new requirements.
- Maintain adherence to product sell-box, sales procedures, and support client enablement end-to-end.
- Build and report KPI frameworks covering pipeline health, win rates, forecast accuracy, and risk/reliability metrics; handover to strategic coverage teams when relationships stabilize.
- Develop and streamline client onboarding processes, ensuring efficient time-to-market and risk/compliance adherence
Key requirements- 7+ years in product & partnership management or related client-facing role
- Proven record of pipeline growth, mandate conversion, and delivery against targets
- Experience and relationships with procurement, fraud risk, product, and treasury buying centers
- Proven external partnership management and client-facing experience
- Client-first mindset with ownership and PnL focus
- Strong experience in referral management, client pitches, and deal progression in complex environments
- Hands-on experience with client onboarding workflows and cross-functional delivery coordination
- Strong pipeline analytics, KPI reporting, forecasting, and executive-ready updates
- Bachelor's degree required
- client-facing communication
- ownership mindset
- cross-functional collaboration
- pipeline management
- KPI reporting
- forecasting
