Overview In this role you support the Commission Management function within JPMorganChase, ensuring accurate, efficient client service and risk-aware operations. You will work with front-to-back trade flows, equity systems, and multiple global teams to resolve issues, automate processes, and optimize service delivery. You'll engage with stakeholders across operations, technology, and finance to drive improvements and maintain compliance. This is a fast-paced, high-volume environment where strong analytical, communication, and collaboration skills are essential.
Compensation / Benefits- competitive total rewards package
- base salary with location-based variation
- commission-based pay and/or discretionary incentive compensation
- comprehensive health care coverage
- on-site health and wellness centers
- retirement savings plan
Responsibilities- Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues with strategic planning and digital literacy.
- Protect clients and the institution from financial and reputational risk.
- Support change management through strategic communications and stakeholder impact mitigation for smooth operational transitions.
- Apply knowledge of market products to give informed client guidance and keep up to date with industry practices and regulations.
- Develop and implement process automation initiatives to optimize service delivery using systems architecture and automation technologies.
- Reconcile and manage trades, including coordinating vendor payments for CSA clients.
- Manage trade exceptions and collaborate with MO and FO teams globally to resolve issues.
- Perform daily control functions and generate ad hoc reports for MO and FO management.
- Identify process weaknesses and work with technology teams to implement solutions.
Key requirements- 3+ years in a client service role within a financial institution
- Influencing and negotiation
- Excellent communication and interpersonal skills
- Collaborative relationship-building across teams
- Digital literacy and openness to new technologies
- Process automation and systems architecture knowledge
- Knowledge of JPM Equity business, trade flows, and control environment
