Overview In this role you will manage a federal government-focused Starlink portfolio in Canada, guiding contracts from onboarding through long-term retention and growth. You will work with cross-functional teams to ensure commitments are executable, identify opportunities, and drive revenue while advancing a self-service approach for enterprise customers. You will act as the federal vertical expert, shaping strategy and coordinating with partners to scale growth. This is a mission-driven role at SpaceX, combining customer obsession with technical depth to enable high-impact government deployments.
Compensation / Benefits- base salary with potential long-term incentives
- stock options and long-term cash awards
- health, dental, vision coverage
- 401(k) retirement plan
- paid parental leave
- paid vacation and holidays
Responsibilities- Serve as the primary contact for a federal government account portfolio from signature onward (onboarding, account management, retention and revenue growth).
- Deliver exceptional customer service and promptly resolve issues.
- Build relationships to understand requirements and manage expectations.
- Collect and relay customer feedback to influence programmatic and technical development.
- Retain and expand account value by forecasting and communicating readiness, schedules, and risks.
- Act as the federal vertical expert, guiding strategic direction and high-impact commercial decisions.
- Design and lead process and system improvements to accelerate growth and enable rapid scaling.
Key requirements- Bachelor degree; OR high school diploma/equivalency with 5+ years of relevant experience.
- 4+ years in account management, customer success, or business operations.
- 1+ years experience with government customers.
- Experience supporting a technical product/service (3+ years preferred).
- Experience with Canadian federal or civil government customers (3+ years preferred).
- Strong ability to manage multiple complex projects under tight deadlines.
- empathy
- active listening
- resilience
- significant technical knowledge of Starlink or telecommunications in satellites, ground network, user terminals
- ability to synthesize multiple requirements and propose smart solutions
- experience negotiating contracts and managing significant/complex contracts
