Overview As Salesforce Administrator you will translate business processes into a scalable SFDC system and support a cross-functional Commercial Operations team. You'll ensure data integrity, manage users and hierarchies, and drive Salesforce adoption across Sales, Marketing, Customer Service and other functions. You'll lead deployment projects, configure integrations, and provide training while upholding quality and compliance standards. This role offers growth in a fast-paced, mission-driven environment focused on transforming patient care.
Responsibilities- Maintain an end-to-end view of SFDC and related integrations to understand cross-functional impacts
- Serve as primary SFDC contact for users, provide basic support and generate reports
- Manage SFDC user onboarding/offboarding and access optimization
- Maintain sales hierarchy and territory alignment across systems
- Document and improve business workflows across CPQ/ARM, Field Service Lightning, LMS, ERP systems and data pipelines
- Lead and coordinate commercial project deployments with timely development task delivery
- Collaborate with Commercial, IT, Finance, Quality and external partners to design and deploy solutions
- Conduct training for new features and workflows
- Assist in data management, cleanup and analysis for internal customers
- Drive data quality through reports, dashboards and ongoing monitoring
- Document system processes and track change requests in IT compliance policies
- Contribute to day-to-day commercial operations activities and projects
- Maintain compliance with PROCEPT Quality Management System and EHS policies
Key requirements- 5+ years' experience in Salesforce administration or development
- 2+ years' experience in Sales Operations (preferred)
- Experience in medical device/healthcare (preferred)
- Bachelor's degree in business/technical field or 5+ years relevant experience
- Experience in software development lifecycle from requirements to delivery
- Strong communication with both business and technical teams
- Ability to work under pressure and manage multiple stakeholders
- Proficiency in Excel (vlookups, pivots)
- SOQL querying preferred
- Salesforce Admin or Advanced Admin Certification preferred
- Experience with similar-sized projects or organizations (preferred)
- strong communication
- ability to work under pressure
- cross-functional collaboration
- Salesforce administration/development
- CPQ/ARM
- Field Service Lightning
