Overview In this role you lead BrightEdge's Digital Customer Success team, guiding a group of CSMs to deliver measurable outcomes for enterprise clients. You will coach talent, drive adoption and retention in the SEO lifecycle, and collaborate with Product, Marketing, and Engineering to shape the product for customers. You'll be hands-on when needed, tackling complex challenges and uncovering opportunities. This is a chance to impact how top brands succeed with BrightEdge's AI-powered platform.
Compensation / Benefits- medical, dental, and vision insurance
- generous paid time off and company holidays
- collaborative office culture
- fully stocked kitchen
- regular team events
- impactful work shaping the company's future
Responsibilities- Build and scale a team of CSMs: hiring, onboarding, and development
- Coach teams through SEO lifecycle stages: implementation, adoption, ongoing support
- Oversee customer success programs: participate in strategic calls and ensure measurable outcomes
- Monitor team performance: set goals, review accounts, track KPIs for adoption/engagement/retention
- Collaborate cross-functionally with Product, Marketing, and Engineering to align customer needs with product vision
- Provide hands-on leadership by stepping in on accounts to resolve complex challenges and identify opportunities
Key requirements- 5+ years in customer-facing roles with at least 3+ years of people management
- Strong background in digital marketing, SEO, or analytics in a SaaS/tech environment
- Proven track record building high-performing, customer-obsessed teams
- Experience managing complex customer programs or cross-functional integrations
- Excellent communication and storytelling skills tailored to executives, marketers, and technical teams
- Curious, data-driven mindset with a passion for solving marketing problems through technology
- Bachelor's degree
- leadership
- communication
- customer-obsessed
- digital marketing
- SEO
- analytics
