Overview In this on-site, client-facing role, you will manage referral send-out work for Mayo Clinic's client labs, serving as a resource to client staff and ensuring accurate specimen handling and timely processing. You will coordinate with internal and external stakeholders, troubleshoot submission issues, and support LIS-related tasks and quality metrics. This position offers exposure to laboratory operations, client service, and process improvements within a hospital laboratory setting. You will work closely with cross-functional teams to maintain confidentiality and safety compliance, contributing to high-quality patient-centered outcomes.
Compensation / Benefits- Medical plan options
- Dental coverage
- Vision plan with network
- HSA/FSAs pre-tax savings
- Competitive retirement package
Responsibilities- Manage client referral send-out work and specimen flow (receipt, verification, handling, aliquoting, processing, shipping)
- Provide onsite customer service and support to client clinical laboratory staff
- Coordinate with internal/external stakeholders and resolve specimen submission issues
- Monitor reports and assist clients with billing, LIS test builds, and Joint Test Catalog maintenance
- Support quality metrics, staff training of send-out personnel, and MCS supply inventory maintenance
- LIS maintenance, documentation, and end-user feedback activities as assigned by client and MCS
Key requirements- High school diploma/GED with 3 years relevant experience OR Bachelor/Associate degree with 1 year relevant experience
- Ability to multi-task in a fast-paced, customer-focused environment
- Excellent written and verbal communication; ability to maintain confidentiality
- Organized with strong prioritization skills and attention to detail
- Strong interpersonal skills and ability to work collaboratively
- Knowledge of safety requirements for handling chemicals and infectious agents
- communication
- confidentiality
- teamwork
- Laboratory Information System (LIS) familiarity
- specimen handling and processing
- billing and test-build concepts within LIS
