A
Not Specified Permanent

Philadelphia, Pennsylvania · USA job

Director, Organizational Change Management - Strategic Programs

American Water

Philadelphia, Pennsylvania

Job description

Overview

As Director of Change Management, you lead the strategy and execution of organizational change across AW2030 and other transformation programs. You partner with executive sponsors and cross-functional teams to integrate people, process, technology, and culture changes. You will design governance, tools, and metrics to drive adoption and measurable benefits. This role offers influence across a large, regulated utility with a focus on leadership alignment and workforce readiness. You will help shape enterprise transformation by embedding change management into program delivery and building agile leadership capabilities.

Compensation / Benefits
  • 401(k)
  • Defined Contribution Plan
  • Employee Stock Purchase Plan
  • medical, prescription, dental and vision coverage
  • disability, paid time off, life insurance
  • voluntary benefits and wellness programs
Responsibilities
  • Lead enterprise-wide change management programs for transformation initiatives, system implementations, and organizational redesigns.
  • Develop and maintain OCM frameworks, governance, standards, and integrated change strategies across programs.
  • Assess readiness, identify barriers, and drive adoption with executive sponsorship and governance structures.
  • Coordinate change activities across multiple initiatives to ensure alignment and capacity management.
  • Provide strategic HCC guidance on workforce transformation, organization design, talent strategies, culture, and leadership effectiveness.
  • Advise on operating models, workforce readiness, and succession considerations linked to transformation efforts.
  • Create change metrics, scorecards, and dashboards to measure readiness and realization of benefits.
  • Embed change management into project methodologies and drive leadership alignment and communications.
Key requirements
  • 12+ years in change management, organizational effectiveness, or transformation leadership
  • 7+ years leading teams and enterprise-wide initiatives
  • Experience with large-scale transformations, ERP/digital modernization, and M&A
  • Ability to advise executives and influence across matrixed organizations
  • Bachelor's degree in a related field; knowledge of HR strategy, organization design, and workforce transformation
  • Experience in regulated, asset-intensive, or utility environments preferred
  • executive advisory
  • facilitation
  • influencing
  • organizational change management methodologies
  • governance models and best practices
  • human capital consulting

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