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Not Specified Permanent

Lake Zurich, Illinois · USA job

Assistant Manager

The Tile Shop

Lake Zurich, Illinois

Job description

Overview

In this role you lead and develop a high-performing sales team to exceed store targets while ensuring exceptional customer service. You'll integrate store and warehouse operations knowledge to streamline processes and educate customers on tile products and installation. You'll model professional standards to uphold the brand and drive growth through coaching and schedule management. This position offers a path to influence store performance and customer experience in a fast-paced, commission-driven environment.

Compensation / Benefits
  • Medical Benefits
  • Health Savings Account (HSA)
  • Dental Insurance
  • 401(k) Retirement Plan
  • 401(k) Matching
  • Employee Discount
Responsibilities
  • Build and develop a team of Sales Associates
  • Train and coach employees on policies and duties
  • Proactively greet customers and foster relationships
  • Sell tile and related products to exceed customer expectations
  • Learn and apply store/warehouse operations knowledge
  • Lead by example to achieve sales goals
  • Learn installation processes to educate customers
  • Track store sales goals
  • Provide customers with delivery updates
  • Maintain brand standards and professional conduct
  • Develop schedules for Associates and Warehouse Personnel
  • Maintain inventory accuracy
  • Use sound business practices at all times
  • Perform other duties as assigned
Key requirements
  • Weekend availability
  • 1+ years retail management experience
  • Previous sales experience
  • Proven ability to build, develop, and motivate a sales team
  • Strong work ethic with a drive to exceed expectations
  • Team player in a fast-paced, commission-based environment
  • Open to learning and growing from feedback
  • Positive attitude and enthusiasm
  • Detail-oriented and highly organized
  • Sense of Design: able to pair styles, colors, and textures
  • Basic mathematical and computer skills
  • Ability to read, write, and speak English
  • Previous experience in a related field preferred
  • leadership
  • enthusiasm
  • team collaboration
  • customer focus
  • Basic mathematical skills
  • Basic computer skills

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