Overview In this Senior Manager role, you drive measurable value for Salesforce's most complex Signature customers by uniting multiple products and teams to align with the client's business goals. You act as a strategic partner, shaping adoption, technical health, and value realization across multi org environments. You'll design and govern end to end success plans, balancing AI-enabled workflows with human touch for high impact outcomes. This is a chance to influence executive stakeholders and deliver scalable customer outcomes at enterprise scale.
Compensation / Benefits- time off programs
- medical benefits
- dental benefits
- vision benefits
- mental health support
- paid parental leave
Responsibilities- ROI driven engagement to translate activities into customer value
- Own the Signature experience across complex, multi org customers and success plans
- central resource mobilization, aligning customer needs with expert resources
- draft clear engagement charters with goals and metrics
- align internal stakeholders around customer and technical goals, ensuring value delivery
- design multi step digital workflows to automate repetitive work
- determine human vs AI coverage for different segments
- manage relationships with IT and business executives to build trust and momentum
- navigate internal dynamics to drive consensus and results
- leverage Salesforce knowledge and industry insights to tailor solutions
- mentor team members and foster internal subject matter expertise
- identify problems, govern AI safety and risk, and guide governance practices
- use AI tools for pattern recognition and RCA reporting
- conduct root cause analysis to uncover opportunities beyond symptoms
Key requirements- 5-6 years of relevant experience in Customer Success, SaaS, or strategic consulting
- strong communication and presentation skills with executive influence
- ability to handle objections and drive alignment in complex discussions
- ability to coordinate collaborators and act as the central resource
- 5-6 years experience with Sales Cloud and Service Cloud
- Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator certifications
- knowledge of Sales Cloud features (Engagement, Einstein AI, forecasting) and Service Cloud features (Omni Channel, Service Cloud Voice, Digital Engagement, Einstein AI)
- excellent communication and presentation
- ability to influence at executive levels
- persistence and resilience
- Sales Cloud
- Service Cloud
- Einstein AI
