Overview Lead and coach a software engineering team focused on onboarding and activation experiences. Drive AI-enhanced customer journeys and cross-functional collaboration across Product, Design, Operations, and GTM. Own strategic direction and timely delivery of onboarding systems at Brex. Shape scalable customer activation that accelerates value realization. This role sits at the intersection of product, technology, and customer success, offering high impact and growth potential.
Compensation / Benefits- hybrid work environment (in-office 2 days per week)
- increased in-office days from Feb 2, 2026 (Mon, Wed, Thu)
- up to four weeks of fully remote work per year
- competitive compensation and equity potential
- collaborative and fast-paced culture
- growth and learning opportunities
Responsibilities- Drive business and product strategies for seamless onboarding experiences
- Collaborate with Product, Design, Operations, and Sales to set priorities and deliver activation features
- Leverage AI to automate onboarding and improve speed and personalization
- Lead the Onboarding roadmap and ensure high-quality delivery of systems and features
- Manage, mentor, and assess engineering team performance and direction
- Improve engineering processes, architecture, and product quality
- Foster a culture of innovation, collaboration, accountability, and customer obsession
Key requirements- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- 6+ years of software engineering experience with strong technical depth
- 3+ years of experience leading engineers in a high-growth environment
- Strong background in software development principles and full-stack delivery
- Experience working with cross-functional partners and driving alignment
- Data-driven mindset to evaluate impact and optimize activation metrics
- Track record building AI-powered product experiences, including LLM-driven automation and personalization
- collaboration
- leadership
- data-driven decision making
- full-stack engineering leadership
- AI-powered product experiences and LLM-driven automation
- onboarding and customer activation systems
