Overview As Director of Strategic Partnership, you will own the client relationship management for a portfolio in the East region, driving growth and retention through strategic, client-facing plans. You will partner with operations and leaders to tailor solutions and articulate Aramark's value, aiming to deepen our market position within existing accounts. You'll lead cross-functional engagement, forecast risks, and steer renewal and expansion efforts to deliver long-term client success. This role combines strategic planning with hands-on execution to shape enduring partnerships.
Compensation / Benefits- medical
- dental
- vision
- 401(k)
- paid parental leave
- disability coverage
Responsibilities- Lead external client relationship development to capture strategic objectives and pains
- Coordinate with internal stakeholders to craft solutions aligned with client goals
- Perform account diagnostics to address retention risks and drive proactive innovation
- Develop and manage account planning, objectives, wiring plans, communications, and contract negotiations
- Identify growth opportunities and retention risks via Aramark reporting tools
- Advocate for clients to renew/extend contracts with win-win value propositions
- Ensure stakeholder engagement through scheduled and documented meetings
- Guide the strategic account management process with regional leadership
- Develop independent view on partnership strength through direct client engagement
- Lead RFPs when contracts expire or bids arise
- Manage internal deal approvals for rebids and growth initiatives
Key requirements- BA/BS required; MBA preferred
- 5+ years of account management or sales experience
- Operational acumen with financial proposal development
- Experience selling complex services/solutions to large clients
- Strong written and oral communication skills
- Knowledge of Microsoft Office applications
- Experience with CRM systems, Salesforce preferred
- Ability to multi-task in a high-pressure environment
- excellent communication
- cross-functional collaboration
- proactive problem solving
- client advocacy
- Salesforce CRM
- Microsoft Office
