Overview In this role you drive long-term customer value for existing TrendAI clients, leading strategic conversations and aligning platform capabilities with customer goals. You'll partner with cross-functional teams to ensure adoption, value realization, and successful renewals and expansions. This position focuses on enterprise accounts, emphasizing trusted relationships, multi-year outcome planning, and cross-domain collaboration to sustain growth. You will influence roadmap discussions by amplifying customer needs and outcomes, in a fast-evolving AI security space.
Compensation / Benefits- Comprehensive health benefits
- Paid time off
- Parental/maternity/adoption leave
- Mental health wellness program
- 401(k) with company match
- Pet insurance
Responsibilities- Serve as the primary business contact for assigned customers and build relationships with decision-makers
- Lead strategic executive conversations mapping platform capabilities to customer goals
- Develop multi-year relationship and outcome plans to strengthen value and trust
- Identify adoption opportunities and collaborate with Platform Success Specialists for expansion
- Support renewal readiness through demonstrated value realization across the lifecycle
- Guide modernization and platform consolidation conversations based on evolving requirements
- Maintain account plans detailing goals, stakeholders, risks, and future opportunities
- Track health indicators, value milestones, and outcome maturity progression
- Forecast renewals and expansions based on adoption, usage, and priorities
- Collaborate with Solutions Engineers, Architects, Product, Services, and Threat Research to maximize platform value
- Advocate for customers internally to align roadmap with outcomes
- Facilitate business reviews, roadmaps, and strategic planning sessions
- Document customer goals, risks, and success criteria throughout the lifecycle
- Ensure customers feel supported and confident in their investment
Key requirements- Three to six years in Account Management, Customer Success, Solution Consulting, or similar role
- Proven ability to grow existing customer relationships through value and outcomes
- Experience with enterprise or strategic customer environments
- Understanding of cybersecurity, cloud, or AI-driven security solutions
- Strong communication, negotiation, and strategic thinking skills
- Familiarity with SaaS recurring revenue models and customer lifecycle processes
- Relationship-driven and trusted with both technical and executive stakeholders
- Strong collaboration within multi-role account teams
- Strategic thinking and proactive organizational skills
- Cybersecurity knowledge
- Cloud/AI-driven security solutions understanding
- Value-based engagement and outcome-driven account management
