I
Not Specified Permanent

Overland Park, Kansas · USA job

Chief Customer and Revenue Officer

Intrepid Direct Insurance

Overland Park, Kansas

Job description

Overview

As CCRO, you will own and drive enterprise revenue across Agency, Sales, and Marketing, shaping go-to-market strategy and ensuring profitable growth. You will lead cross-functional teams, align with underwriting, product, and finance, and build durable revenue engines aligned with risk appetite. You will nurture high-value customer and partner relationships, representing the company at executive levels. A key focus is translating market opportunities into disciplined execution while advancing strategic partnerships and long-term portfolio performance.

Compensation / Benefits
  • competitive compensation
  • robust benefits package
Responsibilities
  • Own enterprise revenue strategy and results across Agency, Sales, and Marketing, including new business, retention, and profitability
  • Define an integrated go-to-market plan for brands, verticals, geographies, and strategic partnerships
  • Lead cross-functional alignment with underwriting, actuarial, product, and finance to balance growth with risk
  • Sponsor and develop large, strategic customer relationships and close high-impact opportunities
  • Provide executive oversight of Agency, Sales, and Marketing, ensuring service quality and revenue-driven outcomes
  • Oversee marketing direction with measurable ROI and brand consistency
  • Foster a high-performing revenue organization, governance, and clear handoffs across functions
  • Maintain visibility into pipeline, retention, revenue quality, and market conditions through revenue cadence
Key requirements
  • 15+ years in leadership roles in commercial insurance or related fields
  • Experience integrating Agency, Sales, and Marketing into a coordinated organization
  • Proven ability to visit, advise, and close strategic accounts or partnerships
  • Strong knowledge of property & casualty products, distribution models, and customer lifecycle management
  • Ability to translate strategy into execution and build scalable processes
  • Executive presence and high accountability; able to partner with the President
  • willingness to travel 20%
  • executive presence
  • strategic thinking
  • relationship building
  • CRM and revenue technology literacy
  • data-driven decision making
  • go-to-market planning and execution

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