Overview As Senior Director, Business Technology (IT CRM), you will own Axon's Salesforce platform and drive the end-to-end Quote-to-Cash transformation in a high-growth B2B environment. You'll shape multi-year platform strategy, lead a cross-functional team of architects, developers, and admins, and partner with executives across GTM, Finance, and Operations. You will also define AI integration on the platform to boost productivity and scale business impact. This role combines technical leadership with strategic roadmapping and vendor governance to deliver measurable outcomes.
Compensation / Benefits- Competitive salary
- 401k with employer match
- PTO
- Parental leave
- Medical/Dental/Vision
- Fitness programs and wellness support
Responsibilities- Define multi-year Salesforce platform strategy and roadmap across Sales Cloud, CPQ/Revenue Cloud, Billing, Experience Cloud, and connected systems
- Lead Quote-to-Cash transformation from opportunity to revenue, driving velocity and accuracy
- Set AI strategy for the Salesforce platform (Agentforce, Einstein, embedded LLM-powered workflows) to enhance productivity
- Establish architectural standards, governance, security posture, and DevOps maturity for the Salesforce footprint
- Build and grow a team of managers and ICs (architects, developers, admins, analysts), including hiring, coaching, and org design
- Collaborate with executive stakeholders to translate business priorities into actionable roadmaps
- Manage platform budget, vendor relations, SI partnerships, and licensing, including RFP/RFI and cost optimization
- Own Salesforce vendor relationship and influence product roadmaps, contract cycles, and escalations
- Define metrics and dashboards to monitor platform health, delivery, and outcomes
- Represent Salesforce in executive forums and cross-functional planning cycles
- Foster a culture of technical excellence, ownership, and customer focus
Key requirements- 12+ years in enterprise technology
- 5+ years leading Salesforce platform teams at Director level or above
- Proven experience scaling Salesforce orgs in high-growth B2B with CPQ and Billing
- Track record leading end-to-end Quote-to-Cash transformations
- Experience applying AI on Salesforce (Agentforce, Einstein, or similar) for productivity gains
- Experience building and managing teams of architects, developers, admins, analysts
- Deep Salesforce architecture fluency with ability to guide senior architects
- Broad technical fluency beyond Salesforce (integration patterns, data platforms, identity, SaaS)
- Strong enterprise architecture knowledge (APIs, event-driven integration, cloud platforms like Azure/AWS, data warehousing, security at scale)
- Experience partnering with C-suite and VP-level GTM/Finance stakeholders
- Experience owning multi-million-dollar platform budgets, vendor negotiations, SI partnerships
- Strong delivery/operating rigor (OKRs, release governance, incident management)
- Excellent executive communication and stakeholder management skills
- leadership at scale
- strategic storytelling with executives
- cross-functional collaboration
- Salesforce architecture
- CPQ / Revenue Cloud
- Billing
