Overview In this role you will manage a portfolio of strategic accounts, driving retention, growth, and long-term success. You will work cross-functionally with Sales, Customer Success, Product, and Professional Services to deliver exceptional experiences while meeting revenue targets. You will apply consultative selling and strong business acumen to navigate complex relationships and renewals through the account lifecycle. The position offers impact across services, software, and analytics in a global, growth-focused environment.
Responsibilities- Serve as primary contact for assigned accounts and build trusted stakeholder relationships
- Conduct regular business reviews to identify objectives, challenges, and growth opportunities
- Develop and execute account plans to drive retention and expansion
- Drive renewals and identify upsell/cross-sell opportunities across software, subscriptions, and professional services
- Meet or exceed revenue, retention, and growth targets through proactive pipeline management
- Monitor customer health and address risks impacting satisfaction or retention
- Collaborate with Customer Success and Support to ensure positive experiences
- Educate customers on industry trends, best practices, and new product capabilities
- Maintain accurate sales forecasts, pipeline activity, and account records in CRM
- Coordinate with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance to align solutions with customer needs
- Gather and communicate customer feedback and product enhancement requests
Key requirements- 5+ years of account management or customer growth in a SaaS organization
- Experience managing enterprise or strategic accounts
- Experience handling contracts, renewals, and commercial discussions
- Experience driving expansion through upselling and cross-selling
- Experience navigating complex sales cycles, procurement, and contract negotiations
- Proven ability to meet or exceed revenue, renewal, retention, or growth targets
- Experience using CRM systems such as Salesforce, HubSpot, or similar platforms
- Consultative selling
- Relationship management
- Negotiation
- Analytical thinking
- CRM (Salesforce, HubSpot)
- Data interpretation from usage metrics and performance indicators
