Account Executive - Enterprise

In this role you drive growth by closing complex enterprise SaaS deals within your territory. You will own strategic accounts, deepen relationships with customers, and connect with C-level and technical decision-makers. You'll collaborate across teams to deliver seamless experiences and mentor peers. This position offers exposure to high-impact, multi-stakeholder engagements and cross-functional execution. You (the candidate) help shape outcomes for customers while advancing Freshworks' enterprise ambitions.

• competitive base salary
• equity + ESPP
• flexible PTO
• comprehensive insurance (medical, dental, vision)
• wellness benefits
• parential and adoption leave

• Execute territory strategies to win new enterprise business and expand market presence
• Lead full sales cycle from prospecting to negotiation and closure while meeting revenue targets
• Build trust with C-level executives by understanding business challenges and delivering value-based use cases
• Collaborate cross-functionally with BDR, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk
• Maintain a robust, high-quality pipeline with accurate forecasting and opportunity tracking
• Travel as needed to engage customers and represent Freshworks with authenticity

• 8 to 10+ years in quota-carrying, closing SaaS sales with enterprise accounts
• Proven ability to navigate long enterprise sales cycles and deliver measurable outcomes
• Strong prospecting, pipeline management, and forecasting skills
• Deep knowledge of software solutions (e.g., ITSM, IT infrastructure, EX platforms) and their business impact
• Strong communication skills, collaboration across teams, and a customer-first mindset

• curiosity
• collaboration
• customer-first mindset
• SaaS sales
• ITSM
• IT infrastructure