Overview In this role, you will lead the people strategy for SoFi's Operations team and manage a People Business Partner group to support member services, fraud prevention, and collections. You partner with the Head of Global Operations to align HR initiatives with business goals, leveraging data to improve organizational health. You will drive a diverse and inclusive culture while ensuring compliant, supportive workplace practices. This is an opportunity to shape how a growth-focused fintech scales its people capabilities in operations.
Responsibilities- Lead and develop a high-performing People Business Partner team
- Partner with Operations leaders to shape and implement people strategies (performance, compensation, benefits, development)
- Identify root causes and implement solutions to address organizational challenges
- Coach and influence leaders to drive accountable, long-term growth
- Leverage data to uncover trends and guide decisions
- Champion culture, inclusion, and DEI across the Operations team
- Ensure compliance and support by staying current with legal requirements
- Collaborate with People Team COEs and other People Business Partners to drive initiatives
Key requirements- People Management Experience with People Business Partner teams
- Strategic and hands-on HR experience in dynamic environments
- Experience supporting and coaching leaders at all levels, including VP+
- Data-driven decision-making and capability to translate insights into actions
- Strong HR knowledge across compensation, performance, engagement, employee relations, and DEI
- Excellent relationship-building and cross-functional influencing skills
- Commitment to inclusion, growth, and an equitable workplace
- communication
- interpersonal skills
- adaptability
- data-driven decision-making
- HR domains knowledge (compensation, performance, engagement, ER, DEI)
- Workday (nice to have)
