Overview As Director of Operations, you will lead daily operations for Loan Servicing and Deposit Operations, ensuring accurate, timely execution within risk and regulatory standards. You partner with the Head of Operations & Integration to drive BAU performance, issue resolution, and team growth, fostering a culture of accountability and continuous improvement. You will shape operational plans, implement efficiency initiatives, and support transformation efforts with Technology and business units. This role offers impact through strong controls, service quality, and growth-oriented leadership within a customer-focused bank.
Compensation / Benefits- Medical, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Account(s)
- Tuition Reimbursement
- Paid Time Off (PTO)
- Company Paid Holidays
Responsibilities- Lead daily operations across Loan Servicing and Deposit Operations, ensuring accuracy, timeliness, and SLAs
- Serve as escalation point for operational issues, incidents, and risk events with timely resolution
- Ensure compliance with audits, regulatory, and internal risk standards; lead responses to audits and remediation
- Strengthen internal controls to minimize operational risk and financial loss
- Develop and lead managers and teams; drive accountability and continuous improvement
- Identify and implement process improvements, automation opportunities, and efficiency initiatives
- Partner with Technology and business units to support system enhancements and transformation
- Monitor operational performance metrics and drive actions to improve outcomes
- Translate strategic priorities into actionable operational plans and ensure execution
- Support budget management, cost control, and productivity improvements
- Demonstrate Five Star Bank experience in stakeholder interactions
Key requirements- Bachelor's Degree in Business, Finance, or related field
- 10+ years of progressive banking operations leadership experience
- Experience managing multiple teams
- Strong leadership and team development skills
- Excellent verbal and written communication skills
- Strong operational and process management expertise
- Advanced analytical and problem-solving skills
- Strong organizational skills with ability to manage multiple priorities
- Deep understanding of banking operations
- Strong risk and control orientation
- Ability to lead change and continuous improvement
- Strong collaboration skills
- Proficiency in Microsoft Office and banking systems
- leadership
- communication
- collaboration
- Microsoft Office
- banking systems
- operational analytics
