Overview In this role you enable reliable end-user computing by installing, configuring, and maintaining desktop hardware and software, including peripherals. You will work on-site or remotely, diagnose issues, and perform preventive maintenance to boost productivity and customer satisfaction. You will coordinate with customers as the technical liaison and support incident management at level 1. You contribute to efficient workflows and cost-conscious improvements within Field Services.
Responsibilities- On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and peripherals
- Serve as company liaison with customer on technical issues
- Install and support hardware and software components for end user devices
- Evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Advise on preventive maintenance and configuration optimization to ensure customer satisfaction
- Provide project support as needed
Key requirements- customer-focused
- strong communication and liaison with customers
- proactive problem solving
- end user hardware and software support
- troubleshooting and diagnostic skills
- incident management (level 1)
