Overview In this role you lead a market-driven, customer-focused banking operation within Chase Consumer Bank. You will coach branch managers, align market strategies with One Chase goals, and drive deposit growth while ensuring an exceptional customer experience. You'll partner across Wealth Management, Business Banking and Home Lending to expand cross-sell opportunities and maintain strong risk controls. The role blends leadership, strategic execution, and a commitment to inclusive, community-focused service.
Compensation / Benefits- comprehensive health care coverage
- retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
Responsibilities- Coaching and developing branch managers to engage customers and handle escalations
- Create best-practice coaching and compliance reviews; recruit and develop talent
- Develop strategies to hit financial metrics: deposits, investments, customer acquisition/retention, expense management
- Lead cross-functional integration with Chase Wealth Management, Business Banking and Home Lending (One Chase) to grow other lines of business
- Manage market operations to deliver excellent customer experience and optimize performance
- Ensure risk mitigation and compliance through deep-dive reviews and business assessments
Key requirements- 5+ years of Branch management or related leadership experience
- High school degree, GED, or foreign equivalent
- Proven track record of coaching and developing high-performing sales teams; ability to translate market knowledge into action
- Ability to identify market segment needs and tailor proactive customer education
- Demonstrated ability to build relationships and collaborate with other lines of business remotely
- Proactive initiative, entrepreneurial mindset, urgency in execution
- Experience with consumer and commercial credit and understanding of financial planning including customer life cycle
- relationship building
- cross-functional collaboration
- leadership and people development
- consumer and commercial credit knowledge
- financial planning and customer lifecycle understanding
- remote collaboration and stakeholder management
