Overview In this role you will investigate and resolve quality issues across supplier, production, and design domains, advocating for the customer and supporting focused product lines. You will monitor quality processes, analyze data, and drive corrective actions to sustain manufacturing quality. You will collaborate across Purchasing, Manufacturing Engineering, Product and Sustaining Engineering, and Production Inventory Control to ensure quality standards are met. This position offers impact through quality improvements, supplier audits, and RMA resolution, with opportunities to leverage AI to boost productivity.
Responsibilities- Respond to day-to-day design, production, and customer quality issues related to production lines
- Resolve production problems associated with process, part, and design issues
- Maintain statistical process controls (SPC) and perform distribution and multi-stream analysis
- Analyze data via hypothesis testing, normal distribution, and process capability analyses
- Prepare reports and provide data-driven recommendations
- Interface with Purchasing, Manufacturing Engineering, Product/Sustaining Engineering, and Inventory Control
- Monitor self-release, first article, and PPAP preparation
- Audit assembly processes for adherence to methods and tool usage
- Oversee internal and external supplier audits and corrective action systems
- Assist in ensuring QA specifications are met across functions
- Intervene for customer satisfaction on quality issues
- Maintain investigation/resolution records per procedures
- Support application and monitoring of inspection procedures and methods
- Utilize MRP/ERP software for data collection and incident resolution
- Assist in maintaining the quality system as directed by the Quality Manager
- Review and complete RMAs including root cause analysis and corrective actions
- Support and improve quality processes in the organization
Key requirements- Bachelor's degree in a related engineering field (ME, EE, IE) preferred
- 5+ years in a manufacturing environment
- Ability to communicate technical concepts across levels
- Proficiency in reading blueprints and material specification sheets
- Knowledge of ISO standards
- Broad knowledge of materials and material evaluation
- Working knowledge of Lean and Six Sigma tools (DMAIC, PPAP, DFMEA, DOE, SPC, GR&R, CpK, APQP)
- Competency with measurement instruments (e.g., CMM, drop gauge, force gauge, calipers, indicators)
- Willingness to use AI tools to improve productivity and quality and evaluate AI outputs
- Familiarity with industry specifications, standards, and handbooks
- Effective technical communication across organizational levels
- Problem-solving and data-driven decision-making
- Cross-functional collaboration
- SPC and statistical analysis
- DMAIC problem solving
- PPAP, DFMEA, DOE, GR&R, CpK, APQP
