Overview In this role, you drive adoption and value realization for Cisco Security solutions, supporting renewals and growth. You will tailor adoption plans using AI-driven insights and act as a trusted advisor to customers and internal teams. You'll surface feedback to product teams and help customers maximize their security investments. You collaborate across functions to deliver measurable outcomes and stay ahead of AI and security trends. This is a customer-centric opportunity to influence product usage and success at scale.
Compensation / Benefits- medical, dental and vision insurance
- 401(k) with matching
- paid parental leave
- paid holidays and vacation time
- volunteer days
- restricted stock units (RSUs)
Responsibilities- Own adoption for a portfolio of mid-sized customers across multiple products, guided by AI analytics
- Develop and implement Technical Adoption Plans (TAPs) aligned with customer goals and blockers
- Deliver technical enablement through tailored sessions, demos, and Expert Insight Series
- Run and maintain demo/test environments, troubleshoot issues, showcase features
- Maintain customer profiles and apply AI-driven recommendations to improve product use
- Follow up after sessions to sustain adoption momentum and CSAT outcomes
- Lead alignment workshops to review progress and outcomes
- Collaborate with cross-functional teams (Support, Sales, Engineering, Partners, GTM) to uncover value-driving use cases
- Provide product feedback to surface usability improvements and inform development
- Stay current with Cisco technologies, AI advances, and industry trends
Key requirements- Familiarity with secure email solutions (Cisco Email Protection, Email Threat Defense)
- Firm technical background with strong customer-facing soft skills
- Ownership mindset and proactive approach to innovation
- Ability to build trusted advisory relationships and influence technical decisions
- Bachelor's degree plus related experience, or equivalent
- Professional-level certification (e.g., CCNP) or equivalent
- Experience with one or more Email Security products
- Experience with AWS and Azure management and VM deployment
- Python scripting and demonstrated AI tool usage in projects
- customer-focused
- curious and proactive
- excellent listening and relationship-building
- Cisco Email Protection
- Email Threat Defense
- AWS
