Overview In this role you drive product quality improvements by analyzing field issues, performing root-cause investigations, and coordinating cross-functional efforts with QA, R&D, SBUs, and overseas manufacturing. You'll support quality systems, contribute to continuous improvement, and communicate findings to prevent recurrence. The position involves data-driven problem solving, occasional customer-site visits, and collaboration across global teams to raise overall product reliability and customer satisfaction. This role offers hands-on impact on quality processes and product lifecycle.
Responsibilities- Perform root-cause analysis and implement corrective actions for product, process, and customer-complaint related issues
- Assist the quality manager in maintaining the quality management system
- Travel to customer sites domestically and internationally to determine root causes and provide solutions
- Collaborate with QA, R&D, SBUs and overseas manufacturing to implement improvements and monitor success
- Utilize Six Sigma tools and continuous improvement methods to analyze data and solve problems
- Host early warning meetings linking design, manufacturing, installation, and customer service stages
- Provide feedback to troubleshooting guides for various products as needed
- Collect and analyze data from databases to monitor product quality and drive improvement plans
- Improve current work processes and assist others when necessary
Key requirements- 2 years quality related experience preferred
- Experience with SAP, CRM and other ERP systems
- Experience with troubleshooting, quality departments, and R&D collaboration
- ASQ certification a plus
- Experience with product testing, root cause analysis and problem-solving a plus
- Experience working with overseas manufacturing facilities a plus
- Microsoft Office proficiency (Word, Excel, Outlook)
- Willingness to travel internationally and domestically
- Excellent written and verbal communication skills
- Strong organizational skills and ability to work with diverse groups
- Ability to manage tasks to completion in an evolving environment
- excellent written and verbal communication
- team-oriented collaboration
- strong organizational skills
- root-cause analysis
- data analysis
- Six Sigma tools
