Overview In this role you drive the growth and execution of Field Services, leading cross-territory operations to deliver a compelling service portfolio. You partner with commercial teams to accelerate above-market growth, elevate customer experience, and strengthen financial performance through strong leadership and continuous improvement. The position blends strategic service development with hands-on management of field operations in a hybrid setup across multiple U.S. locations. You will influence both people and processes to shape a resilient service business aligned with Alfa Laval's mission.
Compensation / Benefits- healthcare, dental and vision plans
- wellness program
- 401(k)
- paid holidays
- paid time off
- and more
Responsibilities- Drive growth strategies for the Field Services organization across territories and product lines
- Establish service standards and optimize service delivery
- Lead field operations and remote teams with a customer-centric mindset
- Develop and manage the service cost center forecast and financial targets
- Support proactive service sales through collaboration with Service sales
- Ensure jobs align with customer relationships and service strategy
- Implement efficiency improvements via new processes and technologies
- Lead change management to adapt to market demands
- Track KPIs to measure and improve performance
- Foster a strong QHSE culture within the Field Service team
Key requirements- 8+ years in field service or technical operations
- 3+ years in sales
- 3+ years of leadership experience
- Demonstrated P&L responsibility
- Strong knowledge of sales and field service management systems
- Excellent communication, leadership, and problem-solving skills
- Ability to travel up to 60%
- leadership
- communication
- problem-solving
- sales and field service management systems
- P&L management
- process improvement
