Overview As Technical Delivery Director, you lead the Services Delivery team to accelerate customer success with Snowflake. You guide multi-disciplinary consultants and architects, shaping delivery strategies and ensuring high-quality, repeatable implementations. You partner with Sales, GTM, and Partners to expand service offerings and scale delivery. You thrive in a fast-moving, experimental environment and help redefine how work gets done with AI-native thinking. Join us to drive outcomes at scale and contribute to Snowflake's growth trajectory.
Responsibilities- Hire, coach, and lead the Technical Delivery Team to achieve customer goals and foster high performance
- Maintain and expand team expertise on Snowflake features
- Provide technical guidance for customer engagements
- Develop and execute strategic business plans meeting regional objectives, including revenue and consumption targets
- Create accurate forecasts for revenue, utilization, backlog, and hiring needs
- Lead delivery across large engagements with executive-level sponsorship and cross-functional collaboration
- Standardize delivery practices and develop tools to enhance efficiency and quality
- Drive customer satisfaction and delivery quality via post-engagement feedback
- Collaborate with Sales, Services Delivery, and Partners to understand needs and demonstrate value
- Coordinate with Practice Directors and Resource Management on staffing and pipeline
- Partner with GTM to identify new offerings and prepare collateral for leadership
- Draft and review SOW scopes and address gaps/risks with PS GTM
- Develop repeatable industry-based solutions for verticals
Key requirements- Bachelor's degree in computer science, engineering, mathematics or related field
- 15+ years of SD delivery experience with large teams and financial accountability
- Extensive knowledge of large-scale database technologies (e.g., Snowflake, Netezza, Exadata, Teradata, Greenplum)
- Proven track record building and leading technical teams
- Experience identifying process improvements and optimization opportunities
- Ability to identify risks affecting timelines or deliverables
- Executive stakeholder presence, internal and external
- Experience managing cross-functional SD teams and partner initiatives to improve quality and repeatability
- Ability to forecast and meet/exceed delivery metrics (customer satisfaction, on-time delivery, utilization)
- Ability to travel as needed
- executive presence
- collaboration
- problem-solving
- Snowflake
- large-scale database technologies
- SD delivery
