Overview In this Team Leader role, you drive sales and deliver outstanding customer experiences by leading and developing a store team. You collaborate with the management team to run daily operations, uphold high standards, and foster a positive, high engagement culture. You will coach, prioritise tasks, and ensure stock, merchandising, and store processes support fast, friendly shopping. This position sits at the heart of Primark's people first approach as the business scales globally.
Compensation / Benefits- robust onboarding
- competitive benefits
- work life balance
- career growth
- empowerment to succeed
- global expansion opportunities
Responsibilities- Lead and develop a team of Sales Associates to achieve sales and service goals
- Collaborate with store management to run daily operations and uphold standards
- Provide daily coaching and in the moment feedback to staff
- Manage stock levels, size availability, and merchandising execution to maximise sales
- Oversee customer areas to ensure fast, friendly service
- Support opening/closing and store duty management as needed
- Review customer feedback and resolve issues, escalating when appropriate
- Coach and onboard colleagues, supporting ongoing development
- Ensure pricing, signage, markdowns, stockroom organization, and safety checks are compliant
Key requirements- Ability to lead, motivate, and manage a team effectively
- Strong customer service skills and issue resolution
- Good organizational and time management abilities
- Problem solving and adaptability to changing store needs
- Clear and effective communication with customers, colleagues, and management
- Comfort with retail technologies (cash registers, self checkouts, tablets, handheld POS)
- English communication skills for instruction, coaching, and emergencies
- leadership
- communication
- customer focus
- cash registers
- self-checkouts
- tablets
