Overview In this role you enable efficient digital project delivery by organizing project data across collaboration platforms, CAD/BIM, and GIS, while providing first level support. You'll improve data quality and consistency across project tools and govern workflows and access. You'll create templates, guides, and SOPs to promote standardized digital delivery, and support engineering teams with practical technology solutions. This position sits within IT Infrastructure to empower cross team collaboration and scalable project workflows.
Compensation / Benefits- competitive salary packages
- comprehensive wellness program
- benefits
- work-life balance
- professional memberships
- continuing education opportunities
Responsibilities- Create, organize, review, and maintain project workspaces, CAD/BIM files, design docs, GIS content, and reference files
- Support project setup, permissions, metadata, standards, secure sharing, review workflows, and data governance across Forma, Egnyte, ArcGIS Online, and related platforms
- Provide first-level user support for access requests, file management, reference file issues, workflow errors, and project technology questions
- Improve repeatable processes via templates, documentation, reporting, workflow enhancements, and basic automation
- Create and maintain user guides, SOPs, diagrams, and training materials to promote consistent digital delivery practices
Key requirements- Associate degree or technical certificate preferred in related fields; 3+ years of relevant experience preferred
- Familiarity with project setup, folder structures, naming conventions, reference files, CAD/BIM environments, document control, and digital delivery workflows
- Experience with Forma, Egnyte, ArcGIS Online, ProjectWise, MicroStation, OpenRoads, AutoCAD, Civil 3D, Excel, Power BI, Python, PowerShell, SQL is helpful but not required
- Strong attention to detail, customer-service mindset, clear communication, troubleshooting ability, and interest in supporting engineering teams through practical technology solutions
- attention to detail
- customer-service mindset
- clear communication
- Forma
- Egnyte
- ArcGIS Online
