Overview In this role you support Account Executives by handling post-sale fulfillment and account management across broadcast and digital platforms. You will ensure campaign implementation and performance tracking, maintain client relationships, and identify upsell opportunities to grow revenue. You collaborate with cross-functional teams to meet client needs and drive satisfaction. The position offers a hands-on path to influence client success and contribute to a sustainable local news business.
Compensation / Benefits- comprehensive medical plans
- dental and vision coverage
- fertility, surrogacy and adoption assistance
- 401(k) with company match
- Teladoc virtual doctor visits
- Spring Health therapy sessions
Responsibilities- Support post-sale activities including campaign setup, maintenance, and review for assigned accounts
- Interact daily with agencies and clients, coordinating TV and digital schedules and special promotions
- Collaborate with Account Executives, Marketing Director, Research Director, and Creative Services to meet client needs
- Attend sales meetings and trainings to stay current on products and processes
- Identify new revenue opportunities based on campaign results with designated AEs
- Assist with contracts, avails, traffic, make-goods, collections, and overall client service
- Monitor audience delivery and campaign fulfillment using KPIs and ratings
- Set up new customer accounts, contracts, orders, and revisions in coordination with the team
Key requirements- 3-5 years in account management within a fast-paced media sales environment
- Proven track record of retaining and growing clients
- Knowledge of marketing solutions including broadcasting and digital advertising (preferred)
- Knowledge of Google Analytics and advertising solutions (highly desirable)
- Experience with CRM systems and MS Office
- Independent decision-making and problem-solving abilities
- Self-motivated team player with adaptability to change
- Creative, detail-oriented, and capable of managing multiple tasks to deadlines
- Strong written and verbal communication, organization, and time management
- self-motivated
- team player
- creative
- Google Analytics
- advertising solutions
- CRM systems
