Overview As Team Captain of Operations, you lead store-wide execution to deliver an athlete-ready experience. You coach a cross-functional team to execute merchandising, pricing, and signage while supporting inventory and stockroom processes. You'll plan and guide staffing, budgets, and initiatives to drive operational excellence and customer satisfaction. This role combines hands-on leadership with strategic planning in a dynamic retail environment, helping athletes of all abilities shine.
Responsibilities- Lead store operations across on-field and off-field activities to ensure consistent athlete-ready experiences
- Coach and develop the team to execute merchandising, pricing, and signage standards
- Oversee inventory, fulfillment, and stockroom processes behind the scenes
- Collaborate with store leadership to develop 30-60-90 day plans aligned with business priorities
- Plan and adjust staffing, budgets, and operational initiatives to meet goals
- Manage opening/closing, Front End and Cash Office functions, and teammate supervision
- Communicate goals and assign workload to maximize efficiency
- Hire, onboard, train, coach, and evaluate direct reports; manage performance and compliance
- Maintain welcoming, respectful store environment and enforce safety and loss prevention policies
- Ensure adherence to policies and procedures and hold teammates accountable to standards
Key requirements- Store operations leadership experience
- Strong scheduling, staffing, and payroll management
- Experience with merchandising, pricing, and inventory control
- Ability to develop and execute short-term plans within budgets
- People management including coaching, performance reviews, and succession
- Commitment to safety, compliance, and loss prevention
- coachable
- collaborative
- accountable
- inventory management
- fulfillment processes
- merchandising standards
