Overview In this role you lead a growing Data and Analytics team dedicated to key client accounts, helping deliver high-quality, frequent reporting that satisfies internal and external customers. You'll partner with clients to capture requirements, drive process consistency, and mentor the team toward operational excellence. You will act as a client-facing SME, aligning with cross-functional partners to improve analytics and measurement. This is a chance to shape client reporting strategy within a dynamic media and health information context.
Compensation / Benefits- competitive compensation
- paid vacation and holidays
- comprehensive health plans
- 401(k) with company matching
- tuition reimbursement
- Three Week "Work from Anywhere" benefit
Responsibilities- Act as client-facing SME, leading meetings and driving outcomes
- Oversee reporting and data success for assigned client portfolio across internal units
- Partner with Haymarket units to define success and drive consistency
- Collaborate with clients and Analytics to optimize measurements and expand analytics engagements
- Mentor and grow a junior team into a center of excellence
- Create KPIs with Analytics to inform business decisions
- Work with cross-functional teams to improve analytics processes and data integration
- Align with Data Engineering and BI Developers to troubleshoot data discrepancies
Key requirements- 7-10 years direct experience in a client-facing role within the digital health space
- Bachelor degree in related field
- Knowledge of the HCP NPP landscape preferred
- Excellent customer service skills and demeanor
- Strong management, mentorship, leadership skills
- Deep understanding of media performance data
- Ability to handle technical troubleshooting with perseverance and patience
- Superb attention to detail and ability to produce accurate and thorough work
- Ability to multitask, pivot priorities, and tackle urgent work
- Ability to think critically and solve problems quickly
- customer service excellence
- leadership and mentorship
- strong communication
- deep understanding of media performance data
- data integration and analytics processes
- KPIs and measurement strategy
