Overview In this role you will guide and execute large, transformational engagements for Salesforce's strategic customers, acting as a trusted advisor across Sales and Professional Services. You will lead multi-team delivery, align stakeholder objectives, and drive customer success and business value from the Salesforce platform. This position emphasizes executive relationships, prescriptive advisory, and cross-functional collaboration to renew services and grow customer impact. Your work will shape outcomes for high-impact accounts at scale while advancing Salesforce's services strategy.
Compensation / Benefits- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave? (paid parental leave)
Responsibilities- Lead pre-sales activities and develop client-specific proposals and SOWs
- Coordinate project kickoff and engagement planning aligned to customer objectives
- Bring deep industry and platform expertise to guide delivery
- Maintain executive relationships and serve as escalation point in engagements (billable)
- Drive services renewal management and cross-team alignment with the ServicesSales organization
- Mentor cross-functional teams and lead SMEs to deliver comprehensive solutions
- Partner with Go-to-Market (Services Sellers) to drive growth of services
- Ensure high client satisfaction (CSAT) through best practices and PM/Delivery governance
- Engage with customers at CxO level and influence solutioning and roadmapping
- Manage multiple strategic clients concurrently
- Develop governance methodologies and ensure alignment across customer and internal stakeholders
Key requirements- 5+ years direct experience delivering/overseeing Salesforce Platform solutions
- 10+ years delivering consulting services including team leadership and advisory engagements
- 5+ years relevant industry experience
- Experience in pre-sales and shaping large complex implementations
- Salesforce Application and/or System Architect certifications (preferred)
- Strong written and verbal communication with executive presence
- Ability to travel up to 25%
- Proven ability to influence and lead discussions at executive levels
- Experience in budgetary discipline
- Experience in building and maintaining client relationships and shared visions for business success
- strong written and verbal communication
- executive-level presence
- stakeholder management
- Salesforce Platform expertise
- pre-sales and solutioning
- SaaS delivery and professional services
