Overview In this role you lead customer value realization across the UpToDate portfolio for strategic accounts in a defined U.S. region. You work with cross-functional teams to drive adoption, engagement and renewal, shaping implementation and success plans. You will coach and coordinate multiple teams to deliver scalable customer outcomes and act as a trusted advisor on complex projects. Your impact lies in turning usage data and insights into tangible value for customers and the company.
Compensation / Benefits- Medical, Dental, & Vision plans
- 401(k)
- FSAs/HSA
- Commuter Benefits
- Tuition Assistance
- Vacation and Sick Time, Paid Parental Leave
Responsibilities- Lead end-to-end customer onboarding and lifecycle management to foster loyalty and satisfaction
- Collaborate with Sales to maintain account health and drive value realization and renewals
- Guide multi-disciplinary project execution (implementation, training, configuration, deployment) and manage milestones
- Develop and monitor customer project plans, risks, and remediation strategies across teams
- Conduct executive planning sessions and present value outcomes to internal and customer leadership
- Identify adoption gaps, opportunities, and cross/up-sell potential with data-driven insights
- Mentor teammates and contribute to best practices and training within the organization
- Build and maintain strong client relationships, understanding objectives and aligning with product and process improvements
Key requirements- Bachelor's degree in related field
- 4+ years in Customer Success, Account Management, Product Marketing, or related role
- Excellent project management and cross-functional collaboration skills
- Data-driven, consultative approach to drive product utilization
- Proven ability to engage with stakeholders up to C-suite
- Strong presentation, oral and written communication skills
- Understanding of clinical environments and workflows
- relationship-building
- excellent communication
- problem-solving
- project management
- data analysis
- performance analytics
