Overview In this role you own the strategy and execution for the core UpToDate experience and access capabilities. You'll steer registration, login, identity, and entitlement improvements across web and mobile, aligning with enterprise customer needs. You'll collaborate with engineering, UX, security, and commercial teams to deliver measurable user and customer value while shaping the product direction over time. This senior, cross-functional leadership role focuses on usable, accessible, and reliable core experiences that scale with customer requirements.
Compensation / Benefits- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
Responsibilities- Own core UpToDate experience strategy, roadmap priorities, and measurable outcomes
- Understand how clinicians, care teams, administrators, and enterprise customers access UpToDate on web and mobile
- Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlements workflows
- Partner with engineering, architecture, security, implementation, and customer-facing teams for scalable access and entitlement experiences
- Lead discovery and prioritization to improve usability, accessibility, reliability, and product quality
- Manage roadmap priorities balancing evolution with customer requests, accessibility, and platform dependencies
- Shape consistent, intuitive experiences across web and mobile platforms
- Translate complex needs into clear requirements, decision frameworks, roadmaps, and success metrics
- Collaborate from discovery through launch and iteration with UX, analytics, commercial, and support teams
- Use customer conversations, analytics, experiments, and post-launch feedback to drive direction and measure impact
- Make decisions balancing user value, feasibility, security, cost, risk, and business impact
- Communicate priorities, risks, dependencies, and tradeoffs across teams and leadership
Key requirements- 7+ years of product management in healthcare, enterprise SaaS, B2B software, or related complex environments
- Ability to own a meaningful product area and deliver measurable outcomes across multiple workstreams
- Strong product discovery and execution skills (customer research, requirements, prioritization, roadmap, experiments, launch, metrics)
- Experience translating complex needs into practical product plans and intuitive experiences
- Technical fluency in access-related domains (authentication, identity, entitlements, enterprise admin)
- Ability to partner effectively with cross-functional teams (engineering, UX, security, analytics, commercial, implementation, customer success)
- Strong judgment balancing strategy with customer, accessibility, operational, and technical priorities
- Strong communication, stakeholder management, analytical thinking, and influencing skills
- Ability to operate in ambiguity and align related workstreams into a coherent direction
- strong communication
- stakeholder management
- analytical thinking
- SSO and authentication
- identity management
- entitlements and permissions
