Overview In this role you own end-to-end strategic account governance for MSX, focusing on retention, profitable growth, and white-space expansion while maintaining a single commercial interface to the client. You will coordinate cross-functional delivery leaders, drive renewal and expansion negotiations, and manage risk and roadmap discussions. The position centers on shaping long-term account plans, delivering value through consultative discovery, and ensuring alignment between sales and delivery. This is a high-impact, client-facing role that combines strategic leadership with execution at scale.
Responsibilities- Own the full account with P&L accountability (revenue, margin, growth)
- Lead renewal negotiations and contract extensions with Deal Desk/Legal/Finance
- Coordinate stakeholders to align sales and delivery across programs
- Maintain CRM forecasting and pipeline governance
- Drive retention, renewal execution, and margin discipline
- Expand scope through white-space opportunities while protecting quality and risk posture
- Lead QBRs/EBRs, stakeholder management, escalation handling, and roadmap discussions
- Develop forward-looking account plans with sponsor mapping and risk mitigation
- Identify and qualify expansion plays via consultative discovery and value cases
- Convert white space into structured initiatives with clear outcomes and delivery governance
- Prevent internal overlap and maintain coherent pricing and negotiation posture
- Monitor competitive threats and build proactive strategies
- Build and execute annual/quarterly account plans
- Track client satisfaction indicators and resolve risks
Key requirements- 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting
- Commercial rigor with strong renewal track record, margin accountability, and negotiation ability
- Consultative expansion experience with value cases and stakeholder mapping
- CRM proficiency; strong PowerPoint/Excel capability
- Able to operate as a senior representative with consistent on-site engagement
- Executive maturity
- Diplomacy
- Influence
- CRM proficiency
- PowerPoint
- Excel
