Overview In this role you will lead large-scale transformation programs in Utilities, focusing on energy retail, customer operations and meter-to-cash. You will act as a trusted advisor to C-suite stakeholders, shaping strategy and driving digital, data-driven improvements. You will build high-performing teams, collaborate across Accenture's ecosystem, and influence enterprise outcomes. This is a chance to shape market-leading offerings and deliver measurable value for utility clients in a fast-moving environment.
Compensation / Benefits- impactful projects with leading clients
- collaborative work culture
- competitive compensation and benefits
- bonus opportunities
- paid holidays and paid time off
- 401(k) plan
Responsibilities- Lead end-to-end transformation programs across Energy Retail and Customer Operations, emphasizing digital transformation, customer experience and operational performance.
- Serve as trusted advisor to executive clients, shaping priorities and aligning initiatives with business outcomes such as growth and cost optimization.
- Define and drive offerings in Energy Retail and Customer Transformation, focusing on customer experience, digital channels and data/AI-enabled operations.
- Originate and lead complex sales pursuits, shaping deals and developing compelling value propositions.
- Oversee multi-disciplinary delivery teams, ensuring quality and accountability across scope, timeline and financials.
- Act as a thought leader in the Utilities industry, contributing to external eminence and IP development.
- Build and scale high-performing teams, mentoring talent and cultivating inclusive leadership.
- Collaborate across Strategy, Industry X, Technology and Song to deliver integrated solutions.
Key requirements- At least 12 years of utilities experience with deep expertise in Utilities Retail, Customer Operations and Meter-to-Cash transformation.
- Extensive experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and billing modernization.
- Proven senior client advisor with strong executive relationship management and influence.
- Strong consulting and commercial acumen, including P&L management and delivering measurable outcomes.
- Deep expertise in digital transformation and customer experience using data, analytics, and AI.
- Proven ability to originate and close new business and drive revenue growth.
- Excellent communication and storytelling for executive audiences.
- Experience leading and developing senior teams with inclusive, high-performance environments.
- exceptional communication
- storytelling
- coaching and mentorship
- CIS implementations (SAP or Oracle)
- data, analytics, and AI in utilities
- digital transformation and change management
