Overview In this role you will lead large-scale transformation programs for Utilities, focusing on Energy Retail and Meter-to-Cash initiatives. You will act as a trusted advisor to C-suite executives, shaping strategy and delivering measurable business outcomes through digital and AI-enabled transformations. You will define market-leading offerings, originate and close significant deals, and oversee multi-disciplinary delivery teams to drive superior customer experience and performance. You will collaborate across Accenture's ecosystem to scale impact and help clients reinvent their operations.
Compensation / Benefits- Impactful projects with leading clients
- Collaborative work culture
- Competitive compensation and benefits
Responsibilities- Lead end-to-end transformation programs across Energy Retail and Customer Operations, guiding strategy to execution with emphasis on digital transformation and operational performance
- Serve as advisor to C-suite and senior utility executives, shaping priorities and aligning initiatives with business outcomes like growth and customer satisfaction
- Define and drive market-leading offerings in Energy Retail and Customer Transformation, focusing on customer experience, affordability, digital channels, and data/AI-enabled operations
- Originate and lead complex sales pursuits, shaping deal strategy and value propositions to grow the practice
- Oversee multi-disciplinary delivery teams, ensuring quality, accountability over scope, timeline, and financial performance, and embedding best practices
- Act as a thought leader, contributing to external eminence, client workshops, and IP development aligned to trends, regulation, and technology innovation
- Build and scale high-performing teams, mentoring senior talent and fostering inclusive leadership within Utilities
- Collaborate across Strategy, Industry X, Technology, Song to deliver integrated, cross-functional solutions to clients
- Travel may be required (25%-100%) depending on business needs and client requirements
Key requirements- 12+ years of Utilities experience with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation
- Extensive experience leading large-scale transformation programs including SAP CIS implementations and customer/billing modernization
- Proven track record as a senior client advisor with strong executive relationship management and strategic influence
- Strong consulting and commercial acumen, including managing P&L and delivering measurable outcomes
- Deep expertise in digital transformation, customer experience, and applying data, analytics, and AI to improvements
- Ability to originate and close new business and expand client accounts
- Excellent communication and storytelling for executive audiences
- Experience leading and developing senior teams with coaching and inclusive leadership
- Bachelor's degree or equivalent (minimum 12 years) (If Associate's Degree, minimum 6 years)
- Strategic influence
- Executive communication and storytelling
- Col laborative leadership
- SAP CIS
- Data, analytics and AI applications (including GenAI)
- Digital transformation delivery
