Overview Associate Director, Delivery Services leads complex digital and creative engagements and develops delivery teams. You partner with client stakeholders and internal leaders to move work from planning to execution while building trusted relationships on key accounts. You bring structure to ambiguity, improve efficiency, and elevate service quality and team performance in fast-paced, multidisciplinary environments. This role offers visibility across engagements, opportunities to scale delivery practices, and a chance to shape outcomes for high-impact digital experiences.
Compensation / Benefits- Medical, Dental, and Vision
- 401(k) Retirement Plan - Pre-tax and Roth options
- Life Insurance - Voluntary Life and AD&D
- Short and Long-Term Disability
- Health Spending Account (HSA)
- Time Off/Leave (PTO, Vacation or Sick Leave)
Responsibilities- Lead and develop a delivery team across experience levels, with regular check-ins and collaboration to identify risks and opportunities
- Maintain visibility into engagements to manage risk and enable cross-practice collaboration
- Implement delivery best practices and performance tracking across engagements
- Create training materials and documentation in partnership with operations and leadership
- Staff, onboard/offboard, and manage resourcing for engagements including contractors
- Oversee budgets, project burn, and financial performance for engagements
- Conduct status check-ins with contractor resources and collect client feedback on performance
- Identify workflow and tool optimizations to improve team performance and expand client relationships
- Support engagement setup, onboarding, financial setup, and delivery of status updates and business reviews
- Plan and lead regular business reviews with stakeholders to align on objectives and growth opportunities
- Maintain awareness of One North and TEKsystems offerings to add value to engagements
Key requirements- 10 or more years of experience in digital project or account management in a fast-paced environment
- Proven people management and team development experience
- Strong business acumen with ability to build business cases and translate needs into client solutions
- Experience estimating scope, managing budgets, and monitoring project burn
- Solid understanding of digital marketing concepts and creative production workflows
- Experience communicating with and presenting to senior leaders and executive stakeholders
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously
- Strong time management and problem-solving skills; autonomous and professional
- Comfortable in a test-and-learn environment
- Self-aware leader who seeks feedback and applies lessons learned
- excellent communication (written and verbal)
- collaborative mindset
- results-oriented
- digital project management
- budgeting and financial oversight
- risk management and issue resolution
