Overview In this role you will support client workstations and peripherals, handling on-site or remote installation, maintenance, and troubleshooting of end-user devices. You will liaise with customers on technical issues and ensure smooth operation through proactive maintenance and configuration optimization. The role focuses on delivering reliable end-user support, improving workflows, and boosting customer satisfaction. You will work within Field Services to resolve incidents and contribute to project efforts that enhance productivity and service quality.
Responsibilities- On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of end-user devices and peripherals
- Serve as liaison with customer on technical issues
- Install and support hardware and software components for end-user devices
- Evaluate system configurations and software for efficient resource use
- Provide level 1 technical support and incident management
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Advise on preventive maintenance and configuration optimization to improve customer satisfaction
- Provide project support as needed
Key requirements- On-site and remote support experience
- Knowledge of end-user devices and peripherals
- Ability to diagnose and resolve performance problems
- Experience with incident management and customer liaison
- Hardware and software installation and support
- Strong communication and problem-solving skills
- customer service orientation
- clear communication
- problem-solving
- hardware installation and maintenance
- software installation and support
- troubleshooting end-user devices
