Overview In this role you support a group of financial centers as a market-level resource, stepping in as a back-up leader and driving a client-centric, risk-aware culture. You will guide operational excellence, ensure cohesive center performance, and coach teams to sustain strong client experiences. Your work helps translate market initiatives into tangible results, contributing to the bank's broader goals of responsible growth and inclusive service.
Compensation / Benefits- affordable benefits
- competitive benefits
- flexible benefits
Responsibilities- Operate as the back-up financial center leader within a market
- Manage client flow and routing to support retention
- Drive formal management routines to influence business results and coach teams
- Create a superior client experience environment
- Oversee market-level initiatives prescribed by leaders
- Advance operational excellence across the center network
- Possibly manage associates with coaching and development responsibilities (where applicable)
Key requirements- At least one year of leadership experience (coaching, training, or team motivation)
- Ability to influence and collaborate across reporting lines
- Strong customer service skills with problem resolution or escalation as needed
- Financial acumen and experience interpreting financial reports to drive profitability
- Proven ability to balance risk with business goals
- Excellent interpersonal skills and relationship-building
- Strong organizational skills and ability to multitask, prioritize, and delegate
- Effective communication across verbal, written, and presentation formats; active listening
- Proficiency in computer tools (e.g., Microsoft Office)
- Willingness to work weekends/extended hours and travel within the market
- Interpersonal skills
- Communication
- Active listening
- Collaboration
- Customer focus
- Microsoft Office
