Overview In this role you focus on ensuring high reliability for the Prime Air drone system, collaborating with design and operations teams to improve fleet performance. You will analyze data, identify failure risks, and lead cross-functional investigations and improvements. You'll translate complex system behavior into actionable insights for senior stakeholders while driving customer-facing reliability. This is a hands-on, data-driven position that scales with our fast-growing drone delivery program.
Compensation / Benefits- Health insurance (medical, dental, vision)
- 401(k) matching
- Paid time off
- Parental leave
- RSUs / restricted stock units
- Sign-on payments
Responsibilities- Investigate drone system performance for anomalies and deliver solutions to operations and maintenance escalations
- Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics and drive improvements
- Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burden
- Deliver measurable system behavior improvements based on data analysis impacting customer experience, engaging stakeholders to advocate for customers
- Communicate strategies and results to senior leadership and operational partners across organizational levels
Key requirements- Bachelor's degree in STEM discipline
- 5+ years of equivalent experience
- Experience in data analysis and leveraging analytics to make decisions
- Experience troubleshooting issues and root cause analysis
- Experience in robotics design, automation systems development, control systems design, or related product development
- Strong cross-functional collaboration
- Excellent technical communication and documentation
- Ability to translate complex system functions into digestible insights
- System reliability statistics / reliability testing
- Electrical and robotic product understanding
- Robotics design, automation systems development, control systems design
