Overview In this role you will train and develop Product Sales Specialists to deliver outstanding customer service and expert product information. You will guide the team to apply the company's basic P's of retail and merchandising standards, ensuring accurate pricing and showroom presentation. You will act as a liaison to communicate SOPs, certifications, and safety practices while enabling a positive shopping experience. This is a hands-on, impact-driven position within a values oriented retail environment.
Compensation / Benefits- Bonus opportunities
- 401k with company match
- Employee Stock Purchase Plan
- Medical, Dental, Vision, Life insurance
- Paid vacation and sick time
- Paid holidays and personal holiday
Responsibilities- Direct and develop product sales specialists to ensure attentive, accurate customer service
- Complete product specialist certification courses and maintain product knowledge
- Oversee merchandising, pricing, and organization of the department
- Communicate SOP changes to associates in a timely manner
- Lead forklift proficiency testing and ensure certification
- Coordinate inventory needs and showroom floor processing of merchandise
- Validate product placement and pricing
- Greet customers, assist with product questions, and support checkout when needed
- Present how-to classes to customers
- Follow cash handling and POS procedures
- Stock, tag, and create price tags and signs
- Monitor safety practices and basic forklift safety procedures
- Maintain store hours and provide consistent service
Key requirements- High School Diploma or GED
- 1 year of customer service/sales experience or equivalent
- Excellent verbal and written communication
- Ability to multi-task in a fast-paced environment
- Knowledge of basic POS usage and customer service norms
- Willingness to learn and apply the company philosophy around the basic P's of retail
- communication skills
- customer-focused
- multi-tasking
- POS system
- product knowledge
- merchandising and pricing
