Overview In this role you will lead CRM solution and integration workstreams that support Alkermes' commercial and patient-facing capabilities. You will own end-to-end delivery from design to deployment, working across Salesforce, Veeva, and middleware like MuleSoft. You'll drive maintainable, scalable patterns and ensure compliance within life sciences standards. This is a hands-on, ownership-driven opportunity to shape an AI- and data-enabled CRM transformation at Alkermes.
Compensation / Benefits- competitive benefits package
Responsibilities- Own assigned CRM solution and integration workstreams from design through deployment and stabilization
- Define and review event-driven and API-led integration patterns aligned with Salesforce, Veeva, and MuleSoft
- Review and validate partner designs, customizations, and integration code for enterprise standards and Life Sciences compliance
- Guide configuration-first and low-code approaches to support maintainability and scale
- Partner with integration vendors and internal engineers on approved patterns and data flows
- Support testing, validation, and release readiness activities including defect triage and go-live support
- Deliver post-launch enhancements, manage large data volumes, and optimize platform performance
- Lead incident triage and root-cause analysis for complex Salesforce, Veeva, and integration issues
- Maintain system documentation, runbooks, and monitoring/runbook inputs for operational readiness
Key requirements- 8-10+ years in CRM, enterprise architecture, or integration roles
- Proven ability to review SI deliverables, ensuring high-quality design and adherence to enterprise standards
- Experience governing integrations, customizations, and deployments across distributed internal and vendor teams
- Hands-on development experience for enhancements, integration extensions, and performance tuning in production environments
- Hands-on experience with environment management, release management, CI/CD pipelines, and application monitoring
- Strong incident management and root-cause analysis skills for complex, cross-platform issues
- ownership mindset
- hands-on / practical approach
- problem-solving and cross-functional collaboration
- Salesforce-based CRM platform experience
- MuleSoft experience preferred
- API-based and event-driven integrations (REST, async)
