Overview In this role you will lead the Customer Success function within Sales to drive repeat revenue for major AI infrastructure and enterprise accounts. You will shape deployment and service strategies, building a high-performing team and ensuring exceptional customer satisfaction. You'll collaborate across the organization to win and grow enterprise business and uncover executive-level opportunities. This position offers a chance to influence AI and server solution adoption at scale in a fast-growing company.
Compensation / Benefits- comprehensive benefits package
- bonus and equity award programs
- salary range disclosed
Responsibilities- Provide hands-on leadership while supporting and developing the team
- Develop and execute strategies to win and maintain enterprise accounts
- Identify, qualify, develop and close enterprise opportunities against quota
- Build relationships with enterprise customers, partners, system integrators, VARs, and OEMs as needed
- Uncover senior-management level opportunities to generate revenue
- Assemble a pipeline for both short-term and long-term enterprise opportunities
- Travel to customer sites to present products, solutions, and services, maintaining account integrity
- Supervise and develop a Customer Success sales team, including performance management and training
Key requirements- Bachelor's degree in a relevant field (MBA preferred)
- 15+ years in server & AI sales environment
- Results-oriented with strong work ethic
- Excellent verbal and written communication, executive presence, and judgment
- Ability to prioritize multiple tasks in a fast-paced setting
- Strong negotiation, presentation, and closing skills
- Self-motivated with strong initiative
- Proficiency in English; second language a plus
- Based in San Jose, California; willingness to travel up to 35%
- executive presence
- strong communication
- leadership
- AI infrastructure domain experience
- server product knowledge
- enterprise sales processes
